What coupons or promotions are you running?

Yes, we do occasionally offer special promotions and sales throughout the year. The best way to find out about them is to sign up to receive our newsletter and follow us on social media!

You can follow Ruby Veil on some of your favorite sites, here: Facebook, Instagram

How do I use a coupon?

When you’ve chosen your items and are ready to checkout, you’ll go to the shopping cart page or checkout page.

Before clicking Proceed to Checkout, you can use your coupon by entering [DISCOUNT CODES] and then click the [Apply Coupon] button. If you have free shipping coupon, please enter the [DISCOUNT CODES] at checkout page and then apply.

If you have any issues with placing your order, please do let us know and we'll be more than happy to walk you through it!

When should I order my dress?

Our dresses are made to order.

Estimated Receiving Time = Production Time + Shipping Time

It takes anywhere from 1 to 3 weeks to produce. Production times do not include ship time. Shipping can take 3-15 business days subject to the shipping method.

You can find the ordering timeline at the production time drop list for each product.

We suggest customers order at least 2 - 3 month earlier and customers will have plenty of time to alter the dresses just in case.

We will also be adding dresses to our "Ready to Ship" section to help alleviate the high demand, but keep in mind that availability is limited and there is no guarantee that we will have the exact style, size, or color you need. If you cannot find an item in the "Ready to Ship" section, it means we do not have one at this time.

What countries or regions do you ship to?

Ruby Veil ships to Asia (Korea, Japan, Singapore), Europe (UK, Germany, France, Italy, Spain, Austria, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland), North America (USA ,Canada) and Oceania (Australia, New Zealand)

We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

If your shipping destination is not available at checkout, please just contact us.

How much is shipping costs?

You may add items to the shopping cart to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

We have two shipping methods including expedited shipping and standard shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order.

If you have any issues with shipping cost, please do let us know and we'll be more than happy to walk you through it!

What payment methods do you accept?

We currently only accept paypal payments

If you have any issues with placing your order, please do let us know and we'll be more than happy to walk you through it!

Do I need to pay sales tax or custom duties?

Items at Ruby Veil are listed with prices without customs duties, sales taxes, VAT or any other hidden fees. Except for California, Netherlands, Germany, Switzerland, and Austria, we don’t charge any sales tax or VAT from customers in other states or countries.

However, because of strict customs inspection in some countries, you may be charged customs fees on imported items by the local customs office.

Sorry that we have no control over this and cannot predict what amount might be. You may contact your local customs tax office for details.

If you have any issues with placing your order, please do let us know and we'll be more than happy to walk you through it!

When will I receive my order?

From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at about 1-3 weeks for production, and around 3 -15 business days for shipping.

Estimated Receiving Time = Production Time + Shipping Time

You may check the specific production time including the rush order service on each product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-5 days for the shipment. The standard shipping takes 7-10 days. The sooner you place an order, the sooner we start preparing your dress.

Here's the process for dresses:

Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.

Then, each dress is made-to-order by our tailors.

Your dress is shipped from our warehouses in China shipping times vary from 3 - 10 business days, depending on your region.

That's it!

Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure custom.

How can I trace my order?

Once your order has been shipped, we will normally send you a dispatch notification with a tracking number through email.

Alternatively, you can log in your account on our website and retrieve the tracking number in “order details”.

If you have any issues with your order, please do let us know and we'll be more than happy to walk you through it!

Cancellation and Changes Policy

Our order and shipping systems are designed to send orders quickly and efficiently. It is important to note that our dresses are made to order. The tailoring process begins as soon as an order has been placed.

In the event that you would like to cancel or make changes to your order, please let us know within 24 hours upon placing your order. If you would like to make any changes to your order, please contact us with your requests. Please note that corresponding fees will be charged based on the changes you request.

For cancellations, please refer to our cancellation policy here.

What is your return policy?
This can be found at https://rubyveil.com/pages/return-policy
Can I return it if the dress doesn’t fit me well?

Returns are only available for Standard Size Dresses. Please check our return policy here.

As long as you’ve chosen the right size, the dress will fit you well.

Please do check your measurements of bust, waist, and bottoms, as well as our Size Chart before choosing any size. Because designers may use different grade rules to determine dress sizes. For example, it’s completely possible to be a size 8 in your daily clothes or other designers’ dresses, and with the same measurements be a size 12 in our dresses.

If you have trouble choosing the size or special requirements, please contact us.

Can these dresses be altered?

We understand that sometimes you may need to have your dress altered to get a perfect fit and so we work hard to make each dress as easy as possible to adjust! However, depending on what needs to be altered and the skill of the seamstress, certain alterations can be tricker than others!

Different seamstresses will also charge different amounts for alterations, so we definitely recommend speaking with a few seamstresses and getting quotes before making your choice!

I've returned my item, how soon will I receive my refund?

Refund will be done within 5-7 business days upon receipt of the item, allowing for processing and inspection time. Refund will only be applied to the original credit card or paypal account used for the purchase.

If you have any issues with the refund, please do let us know and we'll be more than happy to walk you through it!

How do I clean my dress?

All dresses and fabrics are dry clean only - please do not machine wash them!

If you have wrinkles- please do not use an iron!

The best cure for any wrinkles is steaming them away. If you have a steamer at home you can do it yourself, or you can take it to a local tailor or dry cleaning and alterations shop who can do it for you as well. Again, please don't use an iron! They tend to burn or melt the delicate fabrics. We’ve seen burnt dresses. They aren’t pretty, and don’t smell good...

If the wrinkles aren't too bad, you may want to try hanging it in your bathroom while you're taking a hot shower and the steam in the room will help get the wrinkles out as well.