Shipping & Delivery
From the time you place your order to the day you receive your item/s, you're looking at about 1- 3 weeks for production, and around 3-15 business days for shipping.
You may check the specific production/tailoring times on the product’s page. The shipping time depends on your preferred shipping methods.
The fastest shipping method we offer is the expedited shipping, which takes 3-5 days for the shipment. We also offer standard shipping, which takes 7-15 days. The sooner you place an order, the sooner we can start preparing your dress.
Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure dress.
Shipping Methods & Couriers
- Standard shipping
|Asia (Korea, Japan, Singapore)||4-7 Working Days|
|Europe (UK, Germany, France, Italy, Spain, Austria, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland)||7-10 Working Days|
|North America (USA ,Canada)||7-10 Working Days|
|Oceania (Australia, New Zealand)||7-10 Working Days|
- Expedited shipping
|Asia (Korea, Japan, Singapore)||3-5 working days|
|Europe (UK, Germany, France, Italy, Spain, Austria, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland )||3-5 Working Days|
|North America (USA ,Canada)||3-5 Working Days|
|Oceania (Australia)||3-5 Working Days|
We use safe international couriers like DHL, UPS, Fedex or EMS to send items to you. We choose the most appropriate courier to deliver items according to the destination countries. Shipping couriers are acknowledged to be under our choice. If clients have special requirements regarding shipping couriers, please contact us before placing your order.
Please notice that your shipping address in you order is the default address for us to ship items. If you need to make any changes to the shipping address, please contact us immediately.
Important Info: We do not add taxes, VAT or any other hidden charges. In special cases, you may need to pay import duties on certain goods. For assistance or queries on these, please contact us and we will do our best to help.
- For non-free shipping items or an urgent order
Under these two conditions, you will need to pay for shipping fees. Shipping costs differ according to the following main factors:-Weight and dimensions of the package
-The shipping destination
- For free shipping items
If you wish to use the standard shipping method, you don't need to pay for shipping costs. In the event that requires any return or refund of free shipping items, we will deduct shipping fees we paid from the refund if the cause for the return or refund is not our mistake.
Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during shipping. If you experience any shipping problems, please contact us and we will do our best to be help.
Case 1: If the item is held in detention at the customer’s customs, the buyer is responsible for clearing the customs. If the buyer refuses to pay custom duties or requires help to clear customs, this may cause the return of items. In such cases, the return policy is as follows:
For made-to-order items, clients need to pay a reshipping fee to rearrange new shipment.
For all other items, the item price is refundable, while the shipping fee is not. (Free shipping items are also included. We will need to deduct the shipping fee we covered for the client in the event of a refund.)
Case 2: If the delivery fails because the address that the client provided is incorrect or incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and the client still needs the item, he or she should pay for the reshipping fee and our loss on custom duties during the return, and then we will reship it to the correct address.